Before You Start
You need access to Child Safety and Reportable Conduct.
A reportable conduct case is used to record and manage a matter that may require statutory reporting or internal review.
Required fields are marked with an asterisk.
Open Reportable Conduct
From the left sidebar, open Child Safety.
Select Reportable Conduct.
This opens the Reportable Conduct case list.
Start a new case
Select New Case.
If there are no cases yet, select Create first case.
This opens the New Reportable Conduct Matter workflow.
Complete Matter Details
In Step 1: Matter details, add the core information about the matter.
Complete the available fields:
Matter Title
Allegation Summary
Date Became Aware
Date Incident Occurred
Conduct Classification
Risk Level
The Date Became Aware field is important because statutory deadlines are calculated from the date your organisation became aware of the matter.
Select Continue to involve the parties when the required fields are complete.
Add involved parties
In Step 2: Involved parties, identify the people connected to the matter.
Complete the available fields:
Involved Child or Participant
Involved Worker or Staff Member
Use the dropdown fields to search for the relevant participant or staff member.
Select the placement type
Choose the placement type that applies to the matter.
Available options include:
Child Safety placement
NDIS participant
Both
Other
Select the option that best matches the person and service context.
Add location and source details
In the Context section, select where the conduct occurred.
Available options include:
On site
Off site
Then select the Source of Allegation.
Examples may include:
Direct disclosure
Complaint
Anonymous report
Staff observation
CCTV
Third party
Regulatory referral
Other
If you select Other, add details in the Other Source field.
Select Continue to response actions when this section is complete.
Complete response actions
In Step 3: Response actions, record the immediate actions taken.
Complete the available fields:
Police notified
Regulator notified
Immediate Safety Actions Taken
Verbatim Account
Full Description Of The Matter
Use the toggle fields to record whether police or the regulator were notified.
Use the written fields to provide clear, factual details.
Add the immediate safety actions
In Immediate Safety Actions Taken, describe any safety measures implemented after the matter became known.
Examples may include:
Removing a staff member from direct support duties
Checking in with the participant or child
Arranging additional supervision
Notifying a case manager
Escalating the matter for internal review
Keep the wording factual and specific.
Add the verbatim account
In Verbatim Account, record the exact words used by the person making the disclosure.
Do not paraphrase this field.
Only include the words that were actually said, where available.
Add the full description
In Full Description Of The Matter, provide a detailed factual account of the matter.
Include relevant details such as:
What happened
When it happened
Where it happened
Who was involved
Who reported it
What actions were taken
What follow-up is required
Avoid assumptions or opinions.
Submit the case
Review the details entered across all sections.
Select Submit case.
Once submitted, the system creates the case and generates a unique case reference.
The case will open in the RCS Case Workspace.
Important Notes
The case creation workflow has 3 steps:
Matter details
Involved parties
Response actions
The Date Became Aware is used to calculate statutory reporting deadlines.
Required fields must be completed before you can continue.
Use clear, factual wording throughout the case.
The case may be created as Draft first, depending on your workflow.
After creating the case, you may need to use the status button to move it to Open.
Troubleshooting
If you cannot continue to the next step, check that all required fields are complete.
If the participant or staff member does not appear, confirm their profile exists in the system.
If the Other Source field appears, complete it when Other is selected as the source.
If the Submit case button is unavailable, review all required fields in each step.
If the case does not appear after submission, check All Cases and Drafts.
If you cannot create a case, check your permissions for Child Safety and Reportable Conduct.