Who can do this
Only users with Admin (or equivalent user-management) privileges can unlock accounts. If you do not see the three-dot menu next to the user, request Admin access or ask an Admin to perform the unlock.
Steps
Sign in to the admin panel.
Open the Users page at:
/admin/users.Find the user you want to unlock (search by name, email, or user ID).
Click the three-dot menu at the right of the user row.
Select Unlock from the menu.
Confirm the action when prompted.
After confirming, the user's account will be unlocked and they can sign in again.
After you unlock
Ask the user to try signing in and to report whether they can access their account.
If the account was locked due to repeated failed login attempts, recommend they reset their password and enable 2-factor authentication (if available).
Troubleshooting
Unlock option not visible
You don’t have sufficient permissions. Contact an Admin.
The account may be suspended for policy, billing or legal reasons (not a simple lock). Check the user’s status/details page or support logs.
User still cannot log in
Ask the user to clear their browser cache or try an incognito window.
Confirm the user’s password - suggest a password reset.