Go to Admin
From the left navigation menu, click Admin.
This opens the Admin area.
Open the Billing Tab
At the top of the Admin page, click Billing.
The Billing page shows your subscription, billing period, AI credits, payment method, and invoices.
Review Your Subscription Details
In Subscription Details, review your current plan, rate, active users, and billing cycle.
You may also see a Manage Subscription button.
Use Manage Subscription to manage plan changes, subscription changes, or Stripe billing settings.
Find the Payment Method Section
Scroll to the Payment Method section.
This section shows the saved card used for subscription and usage charges.
You may see details such as:
Card type
Last four digits
Default label
Expiry date
Add a Payment Card
Click Add Card.
Follow the secure payment flow to enter and save the card details.
Stripe securely stores the payment details. Diversity Sync’d does not store the full card number.
Update an Existing Payment Method
If you need to update a card, add the new card first.
If card management options are available, use the card’s three-dot menu to manage the saved card.
Depending on your permissions and setup, you may be able to:
Set a card as the default
Remove an old card
Manage saved card details through Stripe
Check Invoices
Scroll to the Invoices section to review past charges.
Invoices may show:
Billing month
Payment status
Total paid
Invoice date
Use the invoice options menu if you need to open or download invoice records.
Important Notes
Payment methods are managed securely through Stripe.
The Default card is used for subscription and usage charges.
At most, 3 credit cards can be added.
You may need to add a new card before removing an old default card.
The Manage Subscription button is used for subscription-related billing actions.
Only users with billing permissions can add or manage payment methods.
Troubleshooting
If you cannot see Billing:
Check that you have access to the Admin area.
Ask an administrator to review your permissions.
If you cannot see Add Card:
Confirm you are on the Billing tab.
Check whether your role can manage payment methods.
Ask an administrator to update your access.
If the card does not save:
Check that all card details are correct.
Confirm the card has not expired.
Try again with another card.
Check whether your bank requires additional verification.
If the payment method still shows the old card:
Refresh the page.
Check whether the new card was added successfully.
Make sure the correct card is set as Default, if that option is available.
If a payment fails:
Confirm the default card is valid.
Check the card limit or bank approval status.
Contact your bank if the payment is being declined.
Ask your administrator or support team to review the billing account.