Admin

Resources for administrators managing users, permissions, settings, and organisation-wide configurations. This section covers the tools needed to control access, maintain security, and keep your Diversity Sync’d environment running smoothly.

By Adam and 1 other2 authors16 articles

Roles & Permissions

A detailed guide to setting user roles and controlling access across your organisation. Learn how permissions work, how to assign them, and how to ensure staff have the correct level of access to features and information.

PermissionsUnderstand how system permissions define what each role can access and perform in Diversity Sync’d. This section lists all available permissions and their functions to help administrators assign roles safely…

Create Organizational RolesSet up custom system roles to control access across your organisation. This section explains how to create new roles, assign permissions, and allocate them to staff so users have the…

Assign a RoleManage user access by assigning staff members to a role in the Admin panel. Roles control what each staff member can view, access, and manage within Diversity Sync’d. This guide…

Accounts

Manage user accounts and organisation details. Learn how to update account information, handle login access, reset credentials, and keep your team’s profiles accurate and up to date.

Reset Another User's PasswordUse the Admin panel to reset another user’s password when they need help regaining access to their account. This guide explains how to find a user, open their options menu,…

Reset Another User's MFAReset another user’s MFA from the Admin > Users area when they lose access to their device and need to set up multi-factor authentication again.

How to Unlock a User AccountUnlock user accounts that have been locked due to failed login attempts or security triggers. Learn who can unlock users, how to restore access, and what to do if issues…

Logs

Track key actions and activity across your organisation. This section explains how logs work, what information is recorded, and how admins can review events for auditing, troubleshooting, and compliance purposes.

View & Export System LogsAccess and export detailed system activity, including user actions, IP addresses, and timestamps. This section explains how to view logs through the Admin panel and download them for auditing, compliance,…

Configuration

Set up and customise Diversity Sync’d to suit your organisation’s needs. This section covers system settings, organisational preferences, branding options, and essential setup tasks.

Configure Leave SettingsConfigure leave approvals, open-shift behaviour, leave types by employment type, and notification recipients so leave requests work correctly across your organisation.

Set Public HolidaysConfigure public holidays in Admin Configuration so they appear in the roster and support accurate finance, payroll, scheduling, and pay calculations.

Clock Off Check ListCreate and manage custom checklist items that appear when staff clock off from shifts. This helps remind staff to complete important tasks before ending their shift.

Updating Your Company NameKeep your organisation’s details accurate by updating your company name within the system. Adjusting this information ensures your invoices, records, and communications reflect the correct business name.

Adding Your Company ABNUpdate your organisation’s billing details by adding or editing your company ABN and name to ensure accurate information is used for all invoices.

Configure Custom Roster Public HolidaysSet branch-specific public holidays so roster shifts and payroll rules apply correctly across the right locations.

Configure Custom BranchesSet up and manage custom branches to represent different work locations across your organisation. Branches help organise staff by location and can also be used for branch-specific public holidays, roster…

Enable Public Staff ID CardsLearn how to enable Public Staff ID Cards so authorised admins can create short-lived, shareable staff ID card links.

Adding / Editing NDIS Billable ItemsTo ensure your NDIS pricing is always accurate, Diversity Sync’d allows you to bulk upload the official NDIS Pricing Catalogue directly into your system.