For Admins, Managers, and payroll users: Use this article to select the Xero organisation used for payroll setup and timesheet syncing.
Staff members should contact their manager or payroll administrator if they have questions about pay, allowances, or timesheets.
Important: Only change the selected Xero organisation if you are authorised to manage payroll integrations
Open the Xero page
Go to Finance > Xero.
This page lets you choose the Xero organisation Diversity Sync’d will use for payroll setup and timesheet syncing.
Review the Xero Account section
In the Xero Account card, review the selected Organisation.
This is the Xero organisation Diversity Sync’d will use for:
Timesheet syncing
Pay rate assignment
Payroll data matching
Connected Xero payroll records
Make sure the organisation shown is the correct Xero account for your business.
Select the correct Xero organisation
Click the Organisation dropdown.
Select the Xero organisation you want Diversity Sync’d to use.
Example:
ACME Care Australia Pty Ltd
Only select an organisation that is set up for Australian Payroll if you are syncing payroll data.
Confirm the selected organisation
After selecting the organisation, confirm the name displayed in the dropdown is correct.
The selected organisation is used for payroll setup, timesheet syncing, pay-rate mapping, allowance mapping, and related Xero data.
If you have access to more than one Xero organisation, double-check the name before continuing.
Important Notes
The Xero tab only controls which Xero organisation Diversity Sync’d uses.
This page does not manage staff linking, pay calendars, shift pay rates, allowances, or timesheet review.
Make sure the selected Xero organisation is the correct payroll organisation before syncing any payroll data.
If the wrong organisation is selected, payroll records may not match the expected Xero account.
If the organisation list is empty, the Xero connection may need to be reconnected or authorised again.
Important: Do not change the selected Xero organisation if payroll has already been processed or finalised for the affected period. Follow your organisation’s payroll correction process instead.
Troubleshooting
The wrong Xero organisation is selected
Open the Organisation dropdown and choose the correct organisation.
If the correct organisation is not available, check that the connected Xero user has access to that organisation in Xero.
The organisation dropdown is empty
This may happen if Diversity Sync’d cannot access your Xero organisations.
Try the following:
Confirm the Xero connection is still active.
Check that the Xero user has permission to access the organisation.
Reconnect or re-authorise the Xero integration if needed.
Refresh the page and check the dropdown again.
Payroll data is not syncing to the expected Xero account
Confirm the selected Organisation on this page is correct.
If the organisation is correct, the issue may be related to another finance setup area, such as staff mapping, pay calendars, pay items, or timesheets.
The selected organisation is correct, but payroll records still do not appear
Check that the Xero organisation is enabled for Australian Payroll and that the connected Xero user has the required payroll permissions.