1. Open Billing
From the left navigation menu, open Finance & Admin.
Select Invoicing.
Open the Billing tab.
Review the Billing overview.
The Invoicing area may include:
Overview
Clients
Plans
Interactions
Calendar
Shift Interactions
Shift Billables
Billing
Staff KPIs
The available sections depend on your permissions and organisation configuration.
2. Review the Billing Overview
The Billing overview provides a summary of current claim and payment activity.
The page may include:
Total Spending
This Month
Outstanding
Claims in flight
Pending Claims
Last Month
Success Rate
Cash flow
Recent claims
Recent payments
Quick actions
Month-on-month spend
The sections can be reordered where available.
3. Review Cash Flow
The Cash flow section may show:
Total billed
Percentage settled
Paid
Outstanding
Once claims are created and payments are recorded, the cash flow section reflects the current billing position.
4. Review Recent Claims
The Recent claims section shows recently created or updated claims and their current statuses.
Select a claim to open it and review the full claim details.
5. Review Recent Payments
The Recent payments section shows recent payment activity, including claims that are paid or partially paid.
6. Use Quick Actions
The Quick actions panel provides shortcuts to common billing workflows.
Available actions may include:
Create new claim
Export claims
Manage claims
Review open claims
Recent payments
Weekly billing preview
Reconcile shift billables
Log a new interaction
Browse participant plans
View invoicing reports
The available actions depend on your permissions and organisation configuration.
7. Choose a Claim Type
When creating a claim, available claim types may include:
Normal claim
Weekly claim
Use Normal claim to create a claim for one participant using selected billable interactions.
Use Weekly claim to process eligible billables across multiple participants for a selected period


