Skip to main content

Billing

Use Billing to review claim activity, payments, weekly billing, recent claims and common billing actions.

Written by Windolyn Cortes

1. Open Billing

  1. From the left navigation menu, open Finance & Admin.

  2. Select Invoicing.

  3. Open the Billing tab.

  4. Review the Billing overview.

The Invoicing area may include:

  • Overview

  • Clients

  • Plans

  • Interactions

  • Calendar

  • Shift Interactions

  • Shift Billables

  • Billing

  • Staff KPIs

The available sections depend on your permissions and organisation configuration.


2. Review the Billing Overview

The Billing overview provides a summary of current claim and payment activity.

The page may include:

  • Total Spending

  • This Month

  • Outstanding

  • Claims in flight

  • Pending Claims

  • Last Month

  • Success Rate

  • Cash flow

  • Recent claims

  • Recent payments

  • Quick actions

  • Month-on-month spend

The sections can be reordered where available.


3. Review Cash Flow

The Cash flow section may show:

  • Total billed

  • Percentage settled

  • Paid

  • Outstanding

Once claims are created and payments are recorded, the cash flow section reflects the current billing position.


4. Review Recent Claims

The Recent claims section shows recently created or updated claims and their current statuses.

Select a claim to open it and review the full claim details.


5. Review Recent Payments

The Recent payments section shows recent payment activity, including claims that are paid or partially paid.


6. Use Quick Actions

The Quick actions panel provides shortcuts to common billing workflows.

Available actions may include:

  • Create new claim

  • Export claims

  • Manage claims

  • Review open claims

  • Recent payments

  • Weekly billing preview

  • Reconcile shift billables

  • Log a new interaction

  • Browse participant plans

  • View invoicing reports

The available actions depend on your permissions and organisation configuration.


7. Choose a Claim Type

When creating a claim, available claim types may include:

  • Normal claim

  • Weekly claim

Use Normal claim to create a claim for one participant using selected billable interactions.

Use Weekly claim to process eligible billables across multiple participants for a selected period

Did this answer your question?