Before You Start
You need access to the Admin area before you can enable Public Staff ID Cards.
Required permissions:
Access to Admin
Access to Configuration
Permission to manage organisation settings
Permission to enable or disable Public Staff ID Cards
This setting allows authorised administrators to generate temporary public staff ID card links from a staff member’s profile.
Go to Admin
From the main navigation, click Admin.
This opens the admin area where you can manage users, roles, logs, integrations, billing, configuration, and notifications.
Open Configuration
At the top of the Admin page, click Configuration.
This opens your organisation settings and preferences.
Select Staff ID Cards
In the Configuration side menu, click Staff ID Cards.
You will see the Public Staff ID Cards setting.
Enable Public Staff ID Cards
Find the setting called Enable Public Staff ID Cards.
Turn the toggle on.
When enabled, administrators with the appropriate permission can generate a one-hour share link from a staff profile.
Each public staff ID card link displays a read-only ID card containing only:
Staff member’s name
Staff member’s role
Staff member’s organisation
Save Your Changes
Click Save to apply the setting.
Once saved, eligible administrators can generate public staff ID card links from staff profiles.
Disable Public Staff ID Cards if Needed
To turn this feature off, return to Admin > Configuration > Staff ID Cards.
Turn the Enable Public Staff ID Cards toggle off, then click Save.
Disabling this setting immediately makes all existing public staff ID card links inaccessible.
Important Notes
Public staff ID card links are temporary.
Each generated link lasts for one hour.
Public staff ID cards are read-only.
Public staff ID cards are not government-issued identity documents.
Only authorised administrators can generate public staff ID card links.
Disabling this setting invalidates every existing public staff ID card link.
Archived, blocked, or locked staff members may not have valid public staff ID cards.
If your organisation’s plan no longer includes Public Staff ID Cards, existing links may become invalid.
Troubleshooting
If you cannot see Configuration:
Check that you have access to the Admin area.
Ask an administrator to review your role permissions.
If you cannot see Staff ID Cards:
Confirm you are on Admin > Configuration.
Check whether your organisation plan includes Public Staff ID Cards.
Ask an administrator to confirm your permissions.
If the Save button is disabled:
Make sure you changed the toggle setting.
Refresh the page and try again.
If public staff ID links are not working:
Check whether Public Staff ID Cards is enabled.
Confirm the link has not expired.
Confirm the staff member is not archived, blocked, or locked.
Generate a new link from the staff member’s profile.