This document delineates the billing principles and practices adhered to by New Horizon Code PTY LTD, herein referred to as the "Company," for its services billed under the name Diversity Sync'd.

2.1 The Company calculates the monthly charges based on the total number of Active Users who accessed our system during a given billing cycle.
​2.2 Any individual designated as an 'Active User' within the billing period will incur charges that shall be itemized on the invoice for the subsequent month.

3.1 An "Active User" is characterized as an individual possessing an operational account within the Company's platform during the billing period in question.
​3.2 The account bestows upon the user the privileges to sign in, harness the platform's features, and must not bear the 'Inactive' label set by system administrators.
​3.3 The status of a user, whether 'Active' or 'Inactive', is ascertained by their engagement and accessibility permissions within the platform.

4.1 The Company acknowledges that the user roster might fluctuate within a billing cycle.
​4.2 Any addition, removal, or status alteration of users (e.g., User status from 'Inactive' to 'Active') within the cycle will affect the total chargeable amount for that particular month.

5.1 Initial Phase: An initiation of a billing cycle with 10 active users will lead to an invoice corresponding to these 10 users.
​5.2 Mid-Cycle Variations: Incorporation of an additional 5 users during the cycle, culminating in 15 users in total, will result in a bill encompassing all 15 users for that duration.
​5.3 Cycle Conclusion: Should there be a reduction, say by 3 users, resulting in 12 users by the cycle's end, the billing will still capture the charges for all 15 users who were either active or underwent status modifications.

6.1 The Company remains resolute in its commitment to maintain transparency in its billing mechanisms.
​6.2 Detailed breakdowns, where applicable, will be provided to ensure customers are apprised of the specifics of their charges.
​6.3 Customers are encouraged to reach out to the dedicated support team for any queries, disputes, or clarifications pertaining to their invoices.

7.1 This billing policy is subject to periodic reviews and amendments. Customers will be notified of any significant changes to ensure continuous alignment with the Company's evolving operational needs and customer feedback.

For any concerns, queries, or feedback related to this policy, customers may connect with the Company's customer support team via the provided contact channels, and all issues will be addressed with priority.