Use the Roster to review scheduled shifts across staff members, participants and sites.
The Roster provides tools for changing the displayed period, filtering records, reviewing shift information, selecting multiple shifts, moving shifts and exporting roster data.
Before you begin
You need permission to access the Roster.
Additional permissions may be required to:
Create or edit shifts
Select shifts for bulk actions
Move shifts using drag and drop
Review participant information
Export roster or clock-event data
Save or load roster templates
Note: The roster information and actions available to you depend on your role, permissions and organisation configuration.
1. Open the Roster
Select Roster from the main navigation.
The main roster grid opens.
Confirm that the correct roster period is displayed.
Review the selected filters and roster view.
The Roster may open with filters already applied based on the page or record you accessed it from.
2. Filter the Roster
Use the filter at the top left of the Roster to choose which records are displayed.
Depending on the selected roster view, you may be able to filter by:
Staff
Participants
Sites
To apply a filter:
Open the filter dropdown.
Search for the required staff member, participant or site.
Select one or more records.
Close the dropdown.
Review the updated roster grid.
When several records are selected, the filter may display one selected name followed by a summary such as 2 more.
Clear the selected records to return to the complete roster list.
3. Review the Roster summary
The roster summary appears above or beside the roster rows.
It may show:
Number of staff
Number of shifts
Total rostered hours
Use the summary to confirm that the roster matches the selected filters, date range, and view.
Rostered-hour totals use the same shared calculation logic as supported Timesheet and wallboard views.
Note: Overnight shifts and overtime calculations may include additional date context to ensure hours are allocated to the correct roster period.
4. Change the date range
Use the date selector at the top of the Roster to move between roster periods.
Select the left arrow to move to the previous period.
Select the right arrow to move to the next period.
Select the displayed date range when you need to review the current period.
Wait for the Roster to refresh.
The displayed period depends on the selected calendar display.
Check the date range again before creating, editing, moving or selecting shifts.
5. Choose the Roster view
Use the view dropdown to organise shifts by different records.
Available views may include:
Staff
Participants
Sites
Use:
Staff to group shifts by staff member
Participants to group shifts by participant
Sites to group shifts by site
Changing the view may also change which filter options are available.
6. Choose the calendar display
Use the calendar display controls to choose how much roster information is shown.
Available displays may include:
Week
Fortnight
Month
The selected display is highlighted.
Changing the calendar display updates the date range and roster grid.
7. Understand an empty Roster
The Roster displays an empty-state message when the selected filters or period do not contain matching shifts.
If no shifts are displayed:
Check the selected date range.
Check the roster view.
Review the staff, participant, or site filters.
Clear unnecessary filters.
Confirm that shifts exist for the selected period.
The empty-state message may explain that no shifts match the current selection.
Note: An empty Roster does not always mean that no shifts exist. The selected date, view, or filters may be hiding the expected records.
8. Read shift cards
Each shift appears as a card in the roster grid under the relevant date and row.
A shift card may show:
Shift time
Shift label or description
Shift type
Shift status
Number of shifts
Staff member
Participant
Site
Leave information
Sleepover information
Icons for additional details
Warnings or alerts
Select a shift card to open the available shift details or actions.
Sleepover window information
When a shift includes a sleepover, the shift card may show the recorded sleepover window.
Review the displayed sleepover start and end times when checking the shift.
A compliance warning appears when the shift ends before the required eight-hour sleepover window has been completed.
Important: Review any sleepover compliance warning before publishing, changing or processing the shift. Confirm that the intended eight-hour sleepover window is recorded correctly.
Leave information
A roster cell or shift card may display leave information such as:
Leave type
Leave status
Approved Leave
Withdrawn
Other organisation-specific leave indicators
Review the leave information before assigning or changing a shift.
Weekend Annual Leave for eligible contracted full-time and part-time staff may use the applicable weekend worked rate.
9. Review overnight shifts
An overnight shift crosses from one calendar day into the next.
When reviewing an overnight shift:
Confirm the start date and time.
Confirm the finish date and time.
Review both affected roster days.
Check the staff member’s pay calendar, where applicable.
Confirm the rostered hours and overtime totals.
Overnight shifts may contribute information to both affected days.
This is particularly important when reviewing:
Shift coverage
Overtime
Leave
Timesheets
Roster summaries
Important: Review both calendar days before changing an overnight shift. A change may affect roster coverage, overtime and Timesheet calculations.
10. Open the Options menu
Select Options at the top of the Roster to access additional roster tools.
Available options may include:
Start Selecting
Bulk Select
Pending Shifts
Shift Bidding
Export
Export Clock Events
Drag & Drop
Save as Template
Load Template
Some options may only appear when you have the required permissions.
11. Select shifts for bulk actions
Before selecting multiple shifts, confirm that the correct filters, date range and roster view are active.
To select shifts:
Select Options.
Select Start Selecting.
Select each shift you want to include.
Confirm that the selected shifts are highlighted.
Review the number of selected shifts shown in the roster controls.
The roster may show a message such as:
2 Shifts Selected
Select Clear selection when you no longer need the selected shifts.
Important: Bulk actions may affect several shifts, staff notifications, roster coverage, Timesheets and payroll. Review every selected shift before continuing.
12. Use Bulk Select
The Bulk Select option may help you select several shifts that match a common period or condition.
Select Options.
Select Bulk Select.
Choose the available selection criteria.
Review the highlighted shifts.
Remove any shift that should not be included.
Continue with the required bulk action.
The available bulk-selection options depend on your permissions and organisation configuration.
13. Use Drag & Drop
Where enabled, Drag & Drop allows shifts to be moved within the Roster.
Select Options.
Turn on Drag & Drop.
Select and hold the shift.
Move it to the required date or roster row.
Release the shift.
Review the updated shift details.
After moving a shift, confirm:
Date
Start and finish time
Staff member
Participant
Site
Shift role
Leave
Timezone
Sleepover information
Important: Moving a shift may affect staff schedules, participant support, roster coverage, leave, Timesheets and payroll. Review the shift after it has been moved.
14. Open Pending Shifts
Select Pending Shifts from the Options menu to review shifts or clock adjustments that require action.
The pending-shift page may provide additional information about:
Staff member
Shift
Clocking adjustment
Status
Pay-calendar timezone
Required action
Pending clock-adjustment rows use the staff member’s pay-calendar timezone where available.
Refer to the pending-shift documentation for the complete review and approval workflow.
15. Export Roster information
Use the Options menu to export roster information.
Available options may include:
Export
Export Clock Events
Use Export when you need roster information outside Diversity Sync’d.
Use Export Clock Events when you need clock-event information for payroll, reporting or review.
Before exporting:
Select the required date range.
Select the correct roster view.
Apply the required filters.
Confirm the displayed shifts.
Select the appropriate export option.
The exported information reflects the active roster selection and available export settings.
16. Save a Roster template
The Save as Template option may allow you to save the current roster setup for later use.
Configure the roster as required.
Open Options.
Select Save as Template.
Enter the required template information.
Save the template.
Templates can reduce manual work when similar roster patterns are used regularly.
17. Load a Roster template
To apply a saved roster template:
Open the required roster period.
Select Options.
Select Load Template.
Choose the required template.
Review the shifts before applying them.
Confirm the available action.
After loading a template, review:
Staff assignments
Participants
Sites
Dates and times
Availability
Leave
Sleepovers
Shift roles
Do not publish templated shifts until the current roster information has been confirmed.
Important notes
The Roster updates based on the selected filter, view, date range and calendar display.
The available options depend on your role and permissions.
Empty-state messages indicate when the current selection does not match any shifts.
Shift cards may show leave, sleepover information, warnings and other details.
Sleepover shifts require a complete eight-hour sleepover window.
Overnight shifts may affect two calendar days.
Review both affected days when checking overnight hours or overtime.
Staff may appear according to their assigned pay calendar rather than the organisation default.
Use Clear selection after completing a bulk action.
Review shift details after using drag and drop.
Exports reflect the active date range, filters and roster view.
Review templates before applying or publishing shifts.
Changes to shifts may affect clocking, Timesheets, leave and payroll.
Troubleshooting
I cannot see the Roster
Confirm that your role has access to Roster.
Refresh the page.
Sign out and sign in again.
Contact an administrator if you believe you should have access.
The Roster is blank
Check the selected date range.
Check the selected roster view.
Clear the staff, participant or site filters.
Confirm that shifts exist during the selected period.
Review the empty-state message for more information.
A staff member’s shifts are missing
Clear the current filters.
Check the selected date range.
Confirm that Staff view is selected.
Confirm that the staff member is active.
Check the staff member’s assigned pay calendar.
Confirm that the staff member has shifts during the selected period.
Refresh the page.
The rostered hours look incorrect
Check the active filters and date range.
Review the individual shift times.
Check break durations.
Review overnight shifts across both affected days.
Confirm the staff member’s pay calendar.
Review overtime and leave.
Compare the result with the related Timesheet.
A sleepover warning appears
Open the affected shift.
Review the sleepover start time.
Review the sleepover end time.
Confirm the required eight-hour sleepover window.
Correct the shift where required.
Return to the Roster and confirm that the warning is resolved.
I cannot select shifts
Open Options.
Select Start Selecting.
Select the required shift cards.
If shifts still cannot be selected, confirm that your role has the required permissions.
An option is missing or unavailable
Some roster tools are restricted by permissions or organisation configuration.
Contact an administrator to confirm whether your role should have access.
Drag and drop is not working
Open Options.
Confirm that Drag & Drop is turned on.
Confirm that the shift can be moved.
Check whether the shift is completed, locked or payroll-processed.
Try moving the shift to an appropriate date or roster row.
A loaded template contains incorrect shifts
Review the selected template.
Confirm the target roster period.
Check staff, participants, sites and shift roles.
Review leave and availability.
Remove or correct the affected shifts before publishing.





