Open Roster Configuration
Go to Admin > Configuration.
In the Configuration sidebar, click Roster.
Find Pending Shift Clock Adjustments
Scroll to the Pending Shift Clock Adjustments section.
Configure Automatic Clock-Off
Use Automatically clock off ended shifts to control whether the system creates a clock-off event at the scheduled end time.
When enabled, this may only occur when the latest staff work event is a clock-on with no later clock-off.
Set the Early Clock-On Threshold
Use Early Clock-On Threshold to set how many minutes before a scheduled shift a staff member can clock on without approval.
If the staff member clocks on earlier than this threshold, they may need to provide a reason or submit a pending shift request.
Set the Unrostered Option Threshold
Use Unrostered Option Threshold to control when the unrostered clock-on option is shown.
This setting determines how many minutes before the rostered shift starts the unrostered option appears.
Set the Late Clock-Off Threshold
Use Late Clock-Off Threshold to set how many minutes after a scheduled shift end a staff member can clock off without approval.
If the staff member clocks off later than this threshold, they may need to provide a reason or submit a request.
Add Notification Emails
Use Pending Shift Request Notification Emails to add one or more comma-separated email addresses.
These emails receive notifications when staff submit early clock-on or late clock-off pending shift requests.
Save Changes
Click Save in the Pending Shift Clock Adjustments section.
Important Notes
Clock adjustment thresholds are usually entered in minutes.
Automatic clock-off can affect staff time records.
Notification emails should be monitored by the correct admin or rostering team.
These settings help manage exceptions, but they do not replace review of unusual clock events.
Keep thresholds realistic for your organisation’s rostering process.
Troubleshooting
If staff can clock on too early:
Review the Early Clock-On Threshold.
Lower the threshold if needed.
Save changes and test again.
If staff cannot see the unrostered option:
Review the Unrostered Option Threshold.
Confirm the staff member is trying within the configured time window.
Save changes and test again.
If late clock-off requests are not appearing:
Review the Late Clock-Off Threshold.
Confirm the staff member clocked off outside the allowed time.
Check notification email settings.
If notification emails are not received:
Confirm the email addresses are correct.
Separate multiple emails with commas.
Check spam or junk folders.
Ask an administrator to review notification permissions.