For Admins and Managers: Use this article to review and manage an authorised reportable conduct case, including case details, linked records, forms, notes, actions, and reports.
Staff members should only access a case when they have been explicitly authorised or instructed to do so.
Important: Reportable conduct cases may contain sensitive or confidential information. Only view, edit, export, or share records you are authorised to access.
Open a case
From the left sidebar, open Child Safety.
Select Reportable Conduct.
From the case list, select the case you want to review.
This opens the RCS Case Workspace.
Review the case header
At the top of the workspace, review the case header.
This area shows key case information, including:
Case status
Risk level
Case ID
Matter title
Classification
Opened date
Reported by
Status action button
The status action button lets you move the case through the next available stage, such as Move to Open, Move to Under Review, or Move to Closed.
Review statutory dates
Below the case header, review the timeline date bar.
This may include:
Aware date
Initial due date
Interim due date
Use these dates to monitor statutory reporting deadlines.
If a due date has passed, the case may show an Overdue indicator.
Use the workspace tabs
The case workspace includes tabs for different parts of the case.
Available tabs may include:
Overview
Timeline
Linked Records
Files
Notes
Risk Actions
Forms
Reports
Audit
Use these tabs to move between case details, supporting records, actions, documents, reports, and audit history.
Review the Overview tab
The Overview tab gives a summary of the case.
It includes:
Case Details
People & Location
Allegation Summary
Immediate Actions Taken
Description
This is the main place to review the core information submitted when the case was created.
Review Case Details
The Case Details card shows the core information about the matter.
This may include:
Case ID
Matter
Status
Classification
Risk Level
Aware Date
Incident Date
Source
Use this section to confirm the case classification, risk level, key dates, and source of allegation.
Review People & Location
The People & Location card shows the people and site connected to the matter.
This may include:
Involved Participant
Subject Staff Member
Location
Case Manager
Reported By
If the case manager is Unassigned, assign a case manager if your workflow requires one.
Review the Allegation Summary
The Allegation Summary section shows the brief factual summary entered when the case was created.
Use this section to quickly understand what the matter is about.
Review Immediate Actions Taken
The Immediate Actions Taken section shows any notifications and safety measures recorded after the matter became known.
This may include:
Police Contacted
Regulator Contacted
Safety Actions
Review this section to confirm that immediate safety steps and notifications were recorded correctly.
Review the Description
The Description section shows the detailed factual account of the reportable conduct matter.
Use this section to review the full context, including what happened, who was involved, what action was taken, and what follow-up is required.
Manage the case status
Use the status action button in the top-right corner to move the case to the next stage.
Important: Only change the case status when the required review, actions, approvals, and documentation are complete. Status changes may affect who can access the case and which actions remain available.
Depending on the current status, available actions may include:
Move to Open
Move to Under Review
Move to Initial Submitted
Move to Interim Report Due
Move to Closed
Non Reportable
When closing a case, confirm the action in the Close Case modal.
Important Notes
The Overview tab is the main summary view for the case.
The case status button changes depending on the current stage of the case.
The Aware Date is used to calculate reporting deadlines.
The Initial Due and Interim Due dates help users track statutory obligations.
If a case is closed, it may still be reopened if Move to Open is available.
If a case manager is unassigned, the case may still exist, but follow-up ownership may be unclear.
Only access or update information that is relevant to the authorised case.
Do not include unnecessary personal, medical, incident, or confidential details.
Review linked records, forms, notes, risk actions, and audit history before changing the case status.
If a case is assigned incorrectly or needs correction, follow your organisation’s reportable conduct process before editing or closing it.
Audit history should be reviewed when you need to confirm who made a change and when it occurred.
Troubleshooting
If you cannot open a case, check your access to Child Safety and Reportable Conduct.
If the status action button is missing, check your permissions.
If a case appears in the wrong tab, check its current status.
If the due dates look incorrect, review the Aware Date in the case details.
If the case manager is missing, assign one according to your organisation’s workflow.
If supporting records are missing, check the Linked Records, Files, Notes, and Audit tabs.
If supporting records are missing, check the Linked Records, Files, Notes, and Audit tabs.
I cannot see a case tab or action
Check that you have permission to access the Reportable Conduct case workspace.
Check that the case is not closed or restricted for your role.
Confirm that you opened the correct case.
Check that the tab or action is available for the current case status.
Contact an administrator if the tab or action is still unavailable.