Open the account menu
Click your profile initials or avatar in the top-right corner of the screen.
The account menu will open and show your account details and available options.
Available options may include:
Profile
Support
Send feedback
Dark Mode
Log Out
Select Send feedback
From the account menu, click Send feedback.
A feedback panel will open.
Enter your feedback
Click the Your feedback... field.
Type your message clearly. You can use this space to share:
A suggestion for improving the platform
A bug or issue you noticed
Feedback about your experience
A request for something that would make your work easier
Choose a reaction
Select a reaction icon that matches your feedback.
The reaction helps the team understand the tone or type of feedback you are sending.
Examples may include:
Positive feedback
Neutral feedback
Negative feedback
Excited or happy feedback
Send your feedback
Once your message is ready, click Send.
Your feedback will be submitted to the Diversity Sync’d team.
Important Notes
Use Send feedback for product comments, suggestions, and general feedback.
For urgent issues, use Support or Live chat support instead.
For bugs that need tracking, use the Support portal if available.
Keep your feedback clear and specific so the team can understand it quickly.
Do not include sensitive participant, staff, or organisation information unless it is required and appropriate.
Troubleshooting
If the feedback panel does not open:
Refresh the page and try again.
Check your internet connection.
Try opening the account menu again.
Contact support if the issue continues.
If the Send button does not work:
Make sure you have entered feedback in the text field.
Check your internet connection.
Refresh the page and try again.
Use Support if you need help urgently.
If you sent feedback by mistake:
Contact support if the message included incorrect or sensitive information.
Send a follow-up message with the corrected details if needed.