Use Download Folders to download a complete folder and its available contents from Storage.
The Download action appears in the toolbar after you select a folder. The actions available depend on your role and Storage permissions.
Before you begin
You need permission to:
Access Storage
View the folder
Access the files inside the folder
Download Storage content
Before downloading:
Confirm that you are signed in to the correct organisation.
Confirm that the folder has finished loading.
Review the folder name and location.
Check that your browser allows downloads from Diversity Sync’d.
Note: Download availability depends on your role and the folder’s access settings.
1. Open Storage
Select Storage from the main navigation.
Confirm that the organisation folder is displayed.
Review the folders available to your account.
The Storage table may include:
Name
Access
Type
Size
Modified
2. Find the folder
Locate the folder you want to download.
You can:
Select Search storage....
Enter part or all of the folder name.
Review the matching results.
Clear the search field to display all folders again.
Before selecting the folder, review:
Folder name
Access information
Type
Modified date
Confirm that you selected the correct folder before continuing.
3. Select the folder
Find the required folder in the Storage table.
Select the checkbox beside the folder.
Confirm that the folder row is selected.
Review the toolbar that appears above the table.
The toolbar may include:
Cut
Copy
Assign Roles
Assign Users
Download
Delete
The available actions depend on the selected item and your permissions.
Note: The Download action appears after you select an available folder. It may not appear if your role does not have download permission.
4. Download the folder
Confirm that only the required folder is selected.
Select Download from the toolbar.
Wait while Diversity Sync’d prepares the folder.
Keep the Storage page open until the browser download begins.
Review any browser download notification.
Diversity Sync’d prepares the selected folder and starts the browser download when it is ready.
Important: Keep the Storage page open while Diversity Sync’d prepares the folder. Large folders may take longer to download.
5. Save the downloaded folder
When the download is ready, your browser downloads it to your device.
Review the browser’s download notification.
Open your browser’s downloads list if the file is not immediately visible.
Select the downloaded item.
Save or move it to the required location on your device.
Open the download and confirm that the expected content is included.
The browser may save the download automatically to its default download location.
6. Confirm the downloaded contents
After downloading:
Open the downloaded folder or prepared download.
Review the included files.
Confirm that expected subfolders are present.
Open important files to confirm that they are readable.
Compare the contents with the folder shown in Diversity Sync’d.
Only files available to your account may be included.
Note: Files you cannot access in Storage may not be included in the downloaded content.
7. Download another folder
To download another folder:
Return to Storage.
Clear the previous selection.
Select the checkbox beside the next folder.
Select Download.
Wait for the browser download to begin.
Download folders separately when you need to keep their contents organised.
Important notes
Select the folder before looking for the Download action.
The toolbar appears after one or more items are selected.
The toolbar may include Cut, Copy, Assign Roles, Assign Users, Download and Delete.
Available actions depend on your role and Storage permissions.
The Download action may not appear for restricted folders.
Keep the Storage page open while the folder is being prepared.
Large folders may take longer to download.
Browser download behaviour depends on your browser settings.
Only accessible files may be included.
Confirm the downloaded contents before relying on the download as a complete record.
Do not use Delete when you intend to download the folder.
Troubleshooting
The Download action does not appear
Confirm that the folder checkbox is selected.
Confirm that only the intended item is selected.
Wait for the toolbar to appear.
Refresh the page.
Select the folder again.
Ask an administrator to confirm your download permission.
I cannot select the folder
Confirm that the folder has finished loading.
Clear Search storage....
Refresh the page.
Confirm that you have access to the folder.
Ask an administrator to review your Storage permissions.
The download does not start
Keep the Storage page open.
Wait for Diversity Sync’d to finish preparing the folder.
Check your browser’s downloads list.
Check whether the browser blocked the download.
Allow downloads from Diversity Sync’d.
Try again after a few moments.
My browser blocked the download
Review the blocked-download notification.
Allow downloads from the Diversity Sync’d website.
Check your browser’s download permissions.
Select Download again.
Try another supported browser where required.
The downloaded folder is missing files
Confirm that the files appear inside the folder in Storage.
Confirm that you have permission to access each file.
Check whether the files are still processing.
Refresh Storage and download the folder again.
Ask an administrator to review access to the missing files.
The downloaded folder is empty
Open the folder in Storage.
Confirm that it contains files.
Clear any active search.
Confirm that the files have finished uploading.
Check your permission to view the files.
Download the folder again.
The download takes a long time
Keep the page open.
Check your internet connection.
Allow more time for large folders.
Avoid selecting Download repeatedly.
Try downloading a smaller folder to confirm that downloads are working.
I selected the wrong folder
Cancel the browser download where possible.
Clear the folder selection in Storage.
Select the correct folder.
Select Download again.
Delete the incorrect local download from your device if it is not required.
The downloaded files do not open
Confirm that the download finished.
Extract or open the prepared download using a suitable application.
Confirm that your device supports the file format.
Download the folder again.
Open the original files in Storage to confirm that they are readable.
I accidentally selected several folders
Clear the selection.
Select only the folder you intend to download.
Confirm the selected row before choosing Download.
Download folders separately where possible.