Open Storage
From the left navigation menu, click Storage.
This opens your organisation’s storage area, where folders and files are listed in a table.
Find the Folder
Locate the folder you want to download.
You can use the Search storage... field to help find the correct folder more quickly.
Review the row details if needed, such as:
Name
Access
Type
Size
Modified
Select the Folder
Tick the checkbox next to the folder you want to download.
Once selected, the top action bar will appear and show the available actions for the selected item.
Available options may include:
Cut
Copy
Assign Roles
Assign Users
Download
Delete
Click Download
Click Download from the top action bar.
The system will begin preparing the selected folder for download.
Depending on the folder size and the number of items inside it, this may take a short time.
Save the Downloaded Folder
Once the download is ready, your browser will download the folder package to your device.
Open your browser’s download area if you do not see it immediately.
Important Notes
You must select the folder first before the Download action becomes available.
This process is based on the new toolbar action, not the old three-dot menu workflow.
Download time may vary depending on the folder size and your internet connection.
If you cannot see the folder, you may not have permission to access it.
If you cannot see the Download option, your permissions may be limited or the item may not be selected correctly.
Troubleshooting
If you cannot download the folder:
Check that the folder is selected
Confirm you clicked the checkbox for the correct row
Refresh the page and try again
Make sure the folder has finished loading in the list
Check whether your role allows downloads from Storage
If the Download button does not appear:
Make sure exactly one or more items are selected
Confirm you are in the Storage section
Try clearing the selection and selecting the folder again
If the download does not start:
Check your browser’s download settings
Look for blocked download notifications in your browser
Try again after a few moments
Test with another browser if needed
If you still have trouble:
Contact your support team
Include the folder name and what happened when you clicked Download