Open Cora Chat
From the left navigation menu, click Cora Chat.
Open the conversation where you want to remove a user.
Open the Conversation Menu
In the conversation header, click the three-dot menu in the top-right corner.
A menu will appear with options such as:
Flag conversation
Add members
View details
Rename conversation
Leave channel
Open Chat Management
Click Add members.
This opens the Chat management window. From here, you can view current members, remove users, and add staff members to the conversation.
Find the User
In the Chat management window, find the user you want to remove.
You can:
Use the Search members field
Scroll through the Members list
Remove the User
Click Remove next to the user’s name.
The user will be removed from the conversation. The member count will update, and a Success message may appear confirming that the user was removed.
Close Chat Management
After checking that the user has been removed, click Done.
You will return to the conversation.
Important Notes
Removing a user only removes them from the selected Cora Chat conversation.
This does not delete the user’s account or staff profile.
Previous messages may remain visible in the conversation history.
To remove yourself from a conversation, use Leave channel instead.
The Add button is only used when adding a new staff member to the conversation.
Troubleshooting
If you cannot see Cora Chat:
Check that you have access to the Cora Chat section.
Ask an administrator to review your permissions.
If you cannot see the three-dot menu or Add members option:
You may not have permission to manage chat members.
Ask an administrator to check your role access.
If the user does not appear in the members list:
Make sure you open the correct conversation.
Use the Search members field.
The user may have already been removed.
If the Add button is greyed out:
This is normal unless you are adding a staff member.
You do not need to use the Add button when removing a user.
If you removed the wrong user:
Open Chat management again.
Use Add A Staff Member to re-add the user if they still have access.