Open Improvements
From the left navigation menu, go to Operations.
Click Improvements.
The Improvements page will open.
Open the Improvement
Use the status tabs or the Filter improvements search field to find the improvement.
Available tabs include:
All
Active
Complete
Archived
Click the improvement row to open the improvement details page.
Review the Application Feed
On the improvement details page, find the Application Feed section.
The feed shows the progress history of the improvement.
It may include:
When the improvement was submitted
Status changes
Archive actions
Staff comments
Other updates related to the application
Use the feed to understand what has already happened before adding a new comment.
Add a Comment
In the Add your comment field, type your update.
Use comments to record useful information such as:
Progress updates
Decisions made
Follow-up actions
Reasons for a status change
Notes for assigned staff
Context for future review
Keep comments clear and specific so other staff can understand the update.
Submit the Comment
After typing your comment, click Comment.
The comment will be added to the Application Feed.
Other staff with access to the improvement can review the comment from the improvement details page.
Review the Posted Comment
After posting, check that your comment appears in the feed.
The feed may show:
Your name
The comment content
When the comment was added
This helps keep a clear record of communication and progress.
Important Notes
Comments should be relevant to the improvement.
Use comments to document progress, decisions, and follow-up actions.
The Application Feed keeps a history of updates for the improvement.
Comments may be visible to other staff who can access the improvement.
Avoid adding sensitive or unrelated information unless it is required for the improvement.
Comments can help explain why a status was changed to Active, Complete, or Archived.
Troubleshooting
If you cannot add a comment:
Confirm you have permission to comment on improvements.
Check that the improvement record is open.
Refresh the page and try again.
Ask an administrator to review your role permissions.
If the Comment button is disabled:
Make sure text has been entered in the comment field.
Check that the comment is not blank.
Refresh the page and try again.
If your comment does not appear:
Refresh the improvement details page.
Check the Application Feed again.
Confirm the comment was submitted successfully.
Try submitting the comment again if needed.
If you cannot see the Application Feed:
Confirm you are on the improvement details page.
Scroll down to the Application Feed section.
Ask an administrator to check your access if the section is not visible.