New Horizon Code

Create a custom design with text, images, and links

Login

Sign Up

Home

Adam

Quick answers to the most common questions about using Diversity Sync’d. This section helps users resolve simple issues fast, understand key features, and get clarity on how the platform works day-to-day.

A guided overview of how to move through Diversity Sync’d. Learn where to find key tools, manage workflows, and access the features you use most, all designed to keep your team moving smoothly.

Navigation

Information covering terms, policies, compliance requirements, and your obligations when using Diversity Sync’d. This section ensures full transparency and helps organisations stay aligned with regulatory and contractual standards.

Legal

Daniel

Guides on connecting Diversity Sync’d with your existing systems, including finance, HR, authentication, communication, and storage tools. Learn how to streamline workflows by syncing data and automating tasks across platforms.

Integrations

Catalino Jr Basaka

Documentation on managing billing, invoicing, plan budgets, and financial workflows within Diversity Sync’d. This section helps teams stay compliant, monitor spending, and keep financial operations running smoothly.

Finance

Windolyn Cortes

Learn how to use Cora Chat for real-time messaging, team updates, and client communication. This section covers channels, notifications, permissions, and best-practice workflows to keep everyone connected and informed.

Communication

Resources for administrators managing users, permissions, settings, and organisation-wide configurations. This section covers the tools needed to control access, maintain security, and keep your Diversity Sync’d environment running smoothly.

Admin

Guidance on keeping your Diversity Sync’d account protected through MFA, secure passwords, device checks, and access controls. This section helps you safeguard sensitive data and maintain a secure environment for your team.

Account Security

Step-by-step guidance for creating, managing, and optimising staff rosters in Diversity Sync’d. This section covers shift creation, availability, compliance checks, and the tools that help your team schedule accurately and efficiently.

Rostering

Documentation for submitting, approving, and managing staff leave within Diversity Sync’d. Learn how leave types, balances, and workflows operate so your organisation can stay compliant and maintain coverage.

Leave

Guides for managing participant records, profiles, access, and archived participant information in Diversity Sync’d.

Participants

A detailed record of platform updates, improvements, and new feature releases. This section keeps your team informed about what’s changed, what’s been fixed, and what’s new across Diversity Sync’d.

Changelogs

Instructions on recording, reviewing, and managing shift notes to maintain accurate client and service records. This section helps ensure compliance, supports handovers, and keeps your team aligned on participant needs.

Shift Notes

An overview of the main Dashboard where you can monitor activity, view upcoming shifts, track alerts, and access key tools. This section helps you understand your organisation’s real-time status at a glance.

Dashboard

Documentation for managing incident, hazard, medication, vehicle, and other compliance registers in Diversity Sync’d. This section helps organisations maintain accurate records, meet regulatory requirements, and ensure safe, consistent service delivery.

Registers

Information on managing files, folders, and secure document storage within Diversity Sync’d. This section covers uploads, permissions, organisation-wide storage practices, and how to safely access or export your data.

Storage

Documentation for managing organisational sites, SIL houses, and service locations. This section helps you set up properties, link participants and staff, and keep essential location details centralised and compliant.

Sites

Guides for managing staff profiles, roles, compliance documents, and availability within Diversity Sync’d. This section helps you keep workforce records accurate, up to date, and aligned with organisational and regulatory requirements.

Staff

Tools and guidance for submitting, tracking, and managing improvement requests across your organisation. This section helps teams identify opportunities for growth, document actionable steps, and support ongoing quality and performance enhancement.

Improvement Register

Learn how to use our advanced reporting tool

Reporting

Profile

Guides for managing invoicing, participant plans, clients, interactions, billing, shift billables, and staff KPIs in Diversity Sync’d.

Invoicing

Guides for managing child safety workflows, including reconciliation, reportable conduct, reviews, approvals, and compliance tracking across your organisation.

Child Safety

Learn about connecting to Diversity Sync'd via our API

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search and ask

Find guides, answers, and references.

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.