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Quick answers to the most common questions about using Diversity Sync’d. This section helps users resolve simple issues fast, understand key features, and get clarity on how the platform works day-to-day.

A guided overview of how to move through Diversity Sync’d. Learn where to find key tools, manage workflows, and access the features you use most, all designed to keep your team moving smoothly.

Navigation

Information covering terms, policies, compliance requirements, and your obligations when using Diversity Sync’d. This section ensures full transparency and helps organisations stay aligned with regulatory and contractual standards.

Legal

Daniel

Guides on connecting Diversity Sync’d with your existing systems, including finance, HR, authentication, communication, and storage tools. Learn how to streamline workflows by syncing data and automating tasks across platforms.

Integrations

Catalino Jr Basaka

Documentation on managing billing, invoicing, plan budgets, and financial workflows within Diversity Sync’d. This section helps teams stay compliant, monitor spending, and keep financial operations running smoothly.

Finance

Learn how to use Cora Chat for real-time messaging, team updates, and client communication. This section covers channels, notifications, permissions, and best-practice workflows to keep everyone connected and informed.

Communication

Resources for administrators managing users, permissions, settings, and organisation-wide configurations. This section covers the tools needed to control access, maintain security, and keep your Diversity Sync’d environment running smoothly.

Admin

Guidance on keeping your Diversity Sync’d account protected through MFA, secure passwords, device checks, and access controls. This section helps you safeguard sensitive data and maintain a secure environment for your team.

Account Security

Step-by-step guidance for creating, managing, and optimising staff rosters in Diversity Sync’d. This section covers shift creation, availability, compliance checks, and the tools that help your team schedule accurately and efficiently.

Rostering

Documentation for submitting, approving, and managing staff leave within Diversity Sync’d. Learn how leave types, balances, and workflows operate so your organisation can stay compliant and maintain coverage.

Leave

Guides for managing participant records, profiles, access, and archived participant information in Diversity Sync’d.

Participants

A detailed record of platform updates, improvements, and new feature releases. This section keeps your team informed about what’s changed, what’s been fixed, and what’s new across Diversity Sync’d.

Changelogs

Instructions on recording, reviewing, and managing shift notes to maintain accurate client and service records. This section helps ensure compliance, supports handovers, and keeps your team aligned on participant needs.

Shift Notes

An overview of the main Dashboard where you can monitor activity, view upcoming shifts, track alerts, and access key tools. This section helps you understand your organisation’s real-time status at a glance.

Dashboard

Documentation for managing incident, hazard, medication, vehicle, and other compliance registers in Diversity Sync’d. This section helps organisations maintain accurate records, meet regulatory requirements, and ensure safe, consistent service delivery.

Registers

Information on managing files, folders, and secure document storage within Diversity Sync’d. This section covers uploads, permissions, organisation-wide storage practices, and how to safely access or export your data.

Storage

Documentation for managing organisational sites, SIL houses, and service locations. This section helps you set up properties, link participants and staff, and keep essential location details centralised and compliant.

Sites

Guides for managing staff profiles, roles, compliance documents, and availability within Diversity Sync’d. This section helps you keep workforce records accurate, up to date, and aligned with organisational and regulatory requirements.

Staff

Tools and guidance for submitting, tracking, and managing improvement requests across your organisation. This section helps teams identify opportunities for growth, document actionable steps, and support ongoing quality and performance enhancement.

Improvement Register

Learn how to use our advanced reporting tool

Reporting

Profile

Guides for managing invoicing, participant plans, clients, interactions, billing, shift billables, and staff KPIs in Diversity Sync’d.

Invoicing

Guides for managing child safety workflows, including reconciliation, reportable conduct, reviews, approvals, and compliance tracking across your organisation.

Child Safety

Learn about connecting to Diversity Sync'd via our API

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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