Before You Start
System folders are created and managed by the platform. They help keep important files, recovery items, and internal storage processes organised.
Required permissions:
Access to Storage
Permission to view folders and files
Permission to open system folders, if allowed
Permission to manage storage items, if required
If you cannot see or open a system folder, ask an administrator to check your Storage permissions.
Open Storage
From the left navigation menu, click Storage.
This opens the Storage page, where you can view folders and files available to your account.
Identify System Folders
System folders are folders created by the platform, not manually created by staff.
They may appear in Storage with names such as:
Trash
Other platform-managed folders used for internal storage workflows
These folders may have a system-style icon or behaviour that makes them different from normal uploaded folders.
Understand What System Folders Do
System folders help the platform manage files safely and consistently.
They may be used for:
Deleted items
Recovery flows
Internal file handling
Platform-managed storage actions
For example, Trash stores deleted items that may still be recoverable.
Open a System Folder
Click the system folder name if you need to view its contents.
Only open or use system folders when you need to check files, recover deleted items, or follow a support instruction.
Avoid Restricted Actions
Some actions may be limited for system folders.
Depending on your permissions, you may not be able to:
Rename the folder
Move the folder
Delete the folder
Reorganise the folder manually
This protects system-managed storage workflows from being disrupted.
Return to Normal Storage
If you are viewing a system folder such as Trash, use the available navigation, such as Back to Storage, to return to the main Storage page.
Important Notes
System folders are created automatically by the platform.
They are used to support Storage features and internal file processes.
Do not rename, move, or delete system folders unless support instructs you to do so.
Some system folder actions may be restricted even if you can view the folder.
Trash is a common system folder used for deleted items.
If a system folder looks incorrect or missing, contact an administrator or support.
Troubleshooting
If you cannot see a system folder:
Check that you are in the correct Storage location.
Use the Search storage field.
Ask an administrator to confirm your Storage access.
If you cannot open a system folder:
Your role may not allow access.
Ask an administrator to review your permissions.
If you cannot rename, move, or delete a system folder:
This may be expected.
System folders are protected to prevent accidental changes.
Contact support if you believe the folder needs to be changed.
If files are missing from a system folder:
Refresh the page.
Check whether you are viewing the correct folder.
Ask an administrator or support team to review the item history.