System folders are created and managed by Diversity Sync’d to support specific Storage workflows.
Unlike standard organisation folders, some actions may be unavailable for system-managed folders.
The current Storage interface confirms Trash as a system-managed folder.
Before you begin
You need permission to:
Access Storage
Open Trash
Review deleted files
Restore recoverable files, where available
The folders and actions you can access depend on your role and Storage permissions.
Note: Access to Storage does not automatically provide access to every folder or deleted file.
1. Open Storage
Select Storage from the main navigation.
Confirm that the organisation folder is displayed.
Review the folders and files available to your account.
The page may include:
Organisation folder name
Search storage...
New folder
Upload
Trash
Organisation-created folders
Uploaded files
2. Identify the system folder
Trash is a system-managed recycle bin for deleted Storage items.
In the Storage table, the Trash row may show:
Name: Trash
Type: Recycle bin
Modified: Recoverable
Other folders shown in Storage may be standard organisation folders rather than system-managed folders.
3. Understand what Trash does
Trash stores deleted Storage items that may still be recoverable.
It supports the organisation’s deleted-file recovery workflow.
Items in Trash may remain available for recovery for a limited period.
Important: Restore a deleted file before its recovery period ends. An item that is no longer recoverable may not be restorable.
4. Open Trash
Find Trash in the Storage list.
Select Trash.
Review the deleted files and folders available to your account.
Open an item or its available actions where required.
Only deleted items that you have permission to access may appear.
5. Review a deleted item
When reviewing an item in Trash:
Confirm the file or folder name.
Review any available type, size or modified information.
Confirm that it is the correct item.
Review the available recovery action.
The information and actions displayed depend on the item and your permissions.
6. Restore a recoverable item
Where a restore action is available:
Open Trash.
Find the required item.
Open the item’s available actions.
Select the recovery or restore option.
Confirm the action where prompted.
Return to the relevant Storage folder.
Confirm that the item has been restored.
The restored item may return to its previous Storage location.
7. Avoid restricted actions
Some actions may be unavailable for Trash because it is system-managed.
Depending on your permissions, you may not be able to:
Rename Trash
Move Trash
Delete Trash
Reorganise Trash as a standard folder
These restrictions protect the deleted-file recovery workflow.
Note: An unavailable action does not necessarily indicate an error. System-managed folders may intentionally have limited controls.
8. Return to the main Storage page
To return to the main Storage page:
Review the breadcrumb path at the top of the page.
Select the organisation name in the breadcrumb.
Confirm that the main Storage list appears.
Do not look for a separate Back to Storage button unless one is visible in your current interface.
Important notes
System folders are created and managed by Diversity Sync’d.
Trash is the confirmed system-managed folder in the current Storage interface.
Trash appears as a Recycle bin.
Recoverable may appear under Modified.
Other folders shown in Storage may be standard organisation folders.
Deleted files may remain recoverable for a limited period.
File recovery depends on your permissions.
Some actions are intentionally unavailable for system-managed folders.
Use the breadcrumb organisation name to return to the main Storage page.
Do not rename, move or delete system-managed folders unless the interface explicitly allows it.
Contact an administrator if Trash is missing or unavailable.
Troubleshooting
I cannot see Trash
Clear Search storage....
Confirm that you are viewing the main organisation Storage folder.
Select the organisation name in the breadcrumb.
Refresh the page.
Ask an administrator to confirm your Storage access.
I cannot open Trash
Confirm that your role has permission to access deleted items.
Refresh the page.
Sign out and sign back in.
Ask an administrator to review your Storage permissions.
A deleted file is missing
Clear the search field inside Trash.
Confirm that the file was deleted from Storage.
Check whether you have permission to view it.
Ask an administrator to review the item’s deletion history.
The item may no longer be recoverable.
I cannot restore a file
Confirm that the file is still recoverable.
Review the available actions for the item.
Confirm that your role allows file recovery.
Refresh Trash.
Ask an administrator to restore the file where required.
I cannot rename, move or delete Trash
This is expected for a system-managed folder.
Do not try to replace Trash with a manually created folder.
Contact an administrator or support only if the system folder appears incorrect or unusable.
I cannot return to the main Storage page
Review the breadcrumb path.
Select the organisation name.
Refresh the page if the main Storage list does not load.
Select Storage from the main navigation where required.
A restored file does not appear
Return to the main Storage page.
Open the file’s previous folder.
Clear the search field.
Refresh the page.
Search for the file name.
Ask an administrator to confirm where the item was restored.