Before You Start
You need access to Child Safety and Reportable Conduct.
A reportable conduct case must already exist before you can add risk actions.
Risk actions are used to track mitigation tasks, compliance actions, and follow-up work connected to the case.
Open the case workspace
From the left sidebar, open Child Safety.
Select Reportable Conduct.
Open the case you want to update.
This opens the RCS Case Workspace.
Open the Risk Actions tab
At the top of the case workspace, select Risk Actions.
The Risk Actions tab shows a table of actions linked to the case.
If no actions have been added yet, the page will show No risk actions.
Add a risk action
Select Add Action.
This opens the Add risk action side panel.
Use this panel to record a risk mitigation or compliance action for the case.
Complete the risk action details
In the Add risk action panel, complete the available fields.
Add:
Title
Enter a short title for the action.Description
Describe what needs to be done.Rationale
Explain why the action is required.Due Date
Select the date the action should be completed by.
Example:
Title: Review community access supervision procedure
Description: Review the current supervision process for community access activities and confirm that staff understand the required support ratio, handover steps, and escalation process if supervision cannot be maintained.
Rationale: This action is required to reduce the risk of future missed supervision incidents and ensure participant safety during community access.
Due Date: 30 May 2026
Save the action
After completing the required fields, select Add action.
The action will appear in the Risk Actions table.
If the Add action button is disabled, check that all required information has been entered.
Review risk actions
The Risk Actions table shows each action and its current progress.
The table includes:
Action
Status
Owner
Due
Completed
Use this table to monitor risk mitigation and compliance tasks connected to the case.
Update an action status
Select the three-dot menu on the right side of the action row.
Available options may include:
Mark completed
Mark in progress
Cancel action
Use these options to update the action as work progresses.
Mark an action completed
Select Mark completed once the action has been finished.
The completed status and completed date will update in the table.
Use this when the required mitigation or compliance task has been completed.
Mark an action in progress
Select Mark in progress when work has started but the action is not yet complete.
Use this to show that the action is actively being worked on.
Cancel an action
Select Cancel action only if the action is no longer required.
Cancelled actions should only be used when the task is not needed or has been replaced by another action.
Important Notes
Risk actions help track follow-up work connected to case safety, risk, and compliance.
Use clear action titles so the task is easy to understand.
The Rationale should explain why the action is needed.
Set realistic due dates so actions can be followed up on time.
The action status should be updated as work progresses.
Cancelled actions should only be used when the action is no longer required.
Troubleshooting
If the Add action button is disabled, complete the required fields in the side panel.
If an action does not appear after saving, refresh the page and check the Risk Actions tab again.
If the wrong due date was selected, check whether the action can be edited. If not, cancel the action and create a new one with the correct details.
If you cannot mark an action completed, check your permissions for Reportable Conduct.
If there are no actions listed, no risk actions have been added to the case yet.