Payment Security
What is Stripe?
Stripe is a global payment infrastructure used by millions of businesses to process secure online transactions. Diversity Sync’d uses Stripe for all billing, invoicing, and card management to ensure a safe, seamless payment experience.
You may occasionally receive emails from stripe.com or be briefly redirected to a Stripe-hosted page when updating your payment details. These actions are part of Stripe’s secure workflow. Always confirm emails genuinely come from @stripe.com to avoid phishing.
Stripe encrypts and stores your card details — Diversity Sync’d never sees or stores card numbers.
Are my card details stored by Diversity Sync'd?
No.
Your card information is sent directly to Stripe, who returns a unique token. We store only that token, which cannot be used outside of Diversity Sync’d. All sensitive card data stays with Stripe.
How are my payments processed?
When you make a payment, Diversity Sync’d sends your saved token to Stripe. Stripe then charges the correct card and securely processes the transaction end-to-end.
Making Payments
What is an authorization charge?
An authorization charge is a small temporary charge (usually $1) used to verify that your card is valid. It may appear on your bank statement but is automatically reversed within a few days depending on your bank.
Why does Diversity Sync’d perform authorization charges?
Authorization helps:
Confirm the card is legitimate and active
Prevent fraudulent signups
Verify the user has a valid payment method
Ensure future payments will process successfully
Stripe performs this check automatically when you add a card.
Stripe
What is Stripe Climate?
Stripe Climate funds emerging carbon-removal technologies. Diversity Sync’d contributes 1% of all revenue to this initiative through Stripe, supporting projects designed to remove CO₂ from the atmosphere.
You may see Stripe Climate referenced on invoices — this reflects our environmental commitment and participation in the program.
Errors
Why did I get a 403 error?
A 403 error appears when access is blocked by our security systems. Common reasons include:
Accessing the platform from outside Australia
Using a VPN or masked IP address
If you're in Australia and not using a VPN:
Ensure your VPN is fully disabled
Verify your IP shows an Australian location
If the issue continues, submit a support ticket and include the Request ID from the error screen
This information helps us resolve the issue quickly.