PAYMENT SECURITY

What is Stripe?

Stripe is a globally recognized technology company that builds robust and secure infrastructure to facilitate online financial transactions. They offer a suite of payment APIs (Application Programming Interfaces) that businesses can integrate into their services. Stripe's tools handle complex financial processes, allowing businesses to focus on their core services without having to develop the financial infrastructure from scratch.

At Diversity Sync'd, we have partnered with Stripe to handle all our billing needs. This partnership allows us to deliver a seamless, secure, and reliable payment experience for our users.

While using Diversity Sync'd and familiarizing yourself with the Stripe integrations, it is important to keep in mind:

During your interactions with Diversity Sync'd, you may occasionally receive emails from a stripe.com domain or be redirected to a Stripe webpage. This is a standard part of how we've integrated Stripe's secure payment services into our platform.
When managing transactions or updating your payment information on Diversity Sync'd, you may receive an email from a stripe.com email address. These emails may include receipts for payments, invoices for upcoming charges, or notifications about changes to your stored payment methods.
- These emails are a legitimate part of our payment process and are sent to keep you informed about your financial transactions on Diversity Sync'd. However, we recommend always being vigilant and ensuring that the emails you receive are genuinely from stripe.com to protect yourself from potential phishing attempts.
In some instances, when you're making a transaction or updating your card information on Diversity Sync'd, you may be redirected to a secure Stripe webpage. This process ensures that your card details are directly handled by Stripe, significantly enhancing the security of your financial data
Stripe's security protocols meet the highest industry standards. Any information you enter on these pages is encrypted and stored securely by Stripe. Diversity Sync'd never directly accesses or stores your card details.

Our partnership with Stripe enables Diversity Sync'd to provide a secure, efficient, and transparent payment system for our users. Whether you're making a payment, updating your payment methods, or reviewing transaction records, you can trust that we have implemented stringent measures, including partnering with Stripe, to ensure the safety of your financial transactions.

Are my card details stored by Diversity Sync'd?

No.

When users add a card on Diversity Sync'd, the card details are sent directly to Stripe through a secure connection. Stripe sends back a unique token that corresponds to these card details. This token is securely stored on Diversity Sync'd servers.

The unique token is a reference that Diversity Sync'd uses to charge the card. Importantly, the token is useless outside the scope of Diversity Sync'd and Stripe's interaction, meaning your card details can't be used for other transactions

How are my payments processed?

When users make payments on Diversity Sync'd, the token stored on our servers is sent to Stripe. Stripe matches the token to the correct card and processes the payment. The charge is executed and the money is moved from the customer's account to Diversity Sync'd.

Is Stripe a secure payment service?

Yes.

Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification in the payments industry. This certification ensures that Stripe adheres to a series of strict regulations designed to protect card information and prevent fraud.

Security measures used by Stripe to protect your data include:

HTTPS and Transport Layer Security (TLS) encryption methods: Keep your information secure (ensures that your data cannot be accessed by unauthorized entities during transfer.)
Tokenization: Replaces sensitive information with a unique identifier or "token" that has no intrinsic value if breached (even if someone gains access to the token, they cannot use it to extract your credit card details.)
Two-factor authentication: Provides an additional layer of security. This process requires users to provide two forms of identification before accessing their account, thereby protecting against unauthorized access.
Continuous monitoring: Stripe continuously monitors and manages threats and vulnerabilities. They have a dedicated security team that works around the clock to ensure their infrastructure is secure.

MAKING PAYMENTS

How Do I Save My Card Details?

Accessing the Sessions Console: To begin, navigate to our Sessions Console by entering the following URL into your web browser: https://newhorizoncode.io/console/sessions. This link will take you directly to the login page of our platform.
Logging In: Upon reaching the Sessions Console, you'll be prompted to log in. Please enter your credentials to access your account. If you haven't registered yet, take a moment to create an account to proceed further.
Navigating to the Payments Tab: Once logged in, locate the Payments tab within the console. This section is dedicated to managing your payment methods and transactions.
1. Important Note: Before you can add a payment card, ensure that you have at least one item in your shopping cart. This requirement is essential to access the Payments tab where you can manage your payment options.
Adding Your Card Details: In the Payments section, you'll find the option to 'Add.' Select this to enter your card details. Please provide the required information, such as your card number, expiration date, and CVV. Rest assured, our platform employs advanced encryption and security measures to protect your personal and financial information.
Saving Your Card: After entering your card details, click the 'Add Card' button. Our system will then process your request. This might take a few moments. Once your card is successfully added, it will be securely stored in our system for future use. This means quicker checkouts and an overall smoother transaction process in your subsequent visits.

What is an Authorization Charge?

A card authorization charge is a temporary charge made to a credit or debit card to verify its validity. The authorization charge may appear on your statement, but is typically refunded back to your account after a short period.

This charge is not a permanent transaction and is purely a safety measure taken by online businesses to protect against fraudulent activity.

How does Diversity Sync'd Perform an Authorization Charge?

When a user signs up for a Diversity Sync'd account and enters their card details, Stripe initiates an authorization charge. The specific amount charged is typically nominal ($1) and serves as a test to validate the card's legitimacy and the account holder's ability to execute transactions.

After the authorization charge is made, it's usually reversed within a few days. It's important to note that the authorization charge's timing and refund process can depend on the user's bank policies.

Why Does Diversity Sync'd Perform an Authorization Charge?

The authorization charge upon account creation is a critical step in ensuring the security and integrity of the platform. It provides an important layer of protection for both the user and Diversity Sync'd, helping to facilitate a safe, trustworthy, and seamless experience.

Diversity Sync'd implements an authorization charge for a few reasons:

Card Verification: The authorization charge confirms that the card number provided by the user is genuine and the card is in good standing. This helps prevent fraudulent activity and ensures the card is operational for future transactions on Diversity Sync'd.
User Verification: This process also helps verify the user's identity. If the card is valid and the charge is successful, it suggests that the user has access to a legitimate payment method.
Protection Against Fraud: The authorization charge acts as a safeguard against fraudulent activities. It assists in mitigating risks related to stolen card information and reduces the potential for illegitimate transactions on Diversity Sync'd.
Ensuring Future Transaction Success: The process allows Diversity Sync'd to confirm that future transactions can be processed successfully. It helps avoid any potential disruption to the services due to invalid or expired cards.

STRIPE

What is Stripe Climate?

Stripe Climate: An Overview

Stripe Climate is a forward-thinking initiative by Stripe, the widely-used online payment processing platform. The program aims to give businesses an effortless way to contribute towards the fight against climate change. At its core, Stripe Climate facilitates contributions to projects and technologies that remove carbon dioxide from the atmosphere, advancing us closer to a sustainable future.

How Does Stripe Climate Work?

Businesses using Stripe for their payment processing can choose to allocate a portion of their proceeds, whether it's a fixed amount or a percentage, to carbon removal projects. This mechanism is embedded directly into Stripe's payment infrastructure, allowing for a seamless integration of climate contributions into regular business operations.

For customers of these businesses, Stripe Climate's contributions often show up on invoices and receipts, underscoring the commitment both of the business and the customer towards a green initiative.

Diversity Sync'd's Role

Diversity Sync'd has proudly partnered with Stripe Climate, committing 1% of our revenue to carbon removal. This means that every time a transaction happens through our platform, a portion directly goes towards crucial environmental projects. Our collaboration not only signifies our dedication to the planet but also offers our customers a chance to be a part of this noble cause.

Every invoice and email receipt from Diversity Sync'd that mentions Stripe Climate is a testament to this commitment. It's not just a transaction but a pledge to a better, more sustainable future.

In Conclusion

Stripe Climate is more than just an initiative; it's a collective movement towards sustainability, and Diversity Sync'd is honored to play a part in this journey. Together with our customers and Stripe, we're inching closer to a world where business growth and environmental responsibility go hand in hand.

For more insights into this partnership and how it benefits the planet, visit the Stripe Climate page here.

ERRORS

Why Did I Get a 403 Error?

If you're encountering a 403 Error when trying to access Diversity Sync'd, it may be due to our security measures. We restrict access to users outside of Australia and those using a VPN. These safeguards help ensure the security of our services.

If you believe this is an error and you are located in Australia and not using a VPN, please follow these steps:

Double-check that your VPN is disabled.
Confirm that your IP address reflects an Australian location (you can use an online tool to verify this).

If the issue persists, please submit a support ticket. Be sure to include your Request ID from the error page to help us resolve the problem quickly.

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